How long will it take me to receive my order?
We ship all orders within two working days. As such, you will usually receive your order within three to five working days.
Do I need to create an account to shop?
You don’t need to – you can purchase our products without creating an account. However, creating an account has benefits, such as easily checking your order history and tracking status, re-purchasing previous purchases. Also, we will be sending out regular promotions to account-holders only!
How do I track the status of my order?
If you have created an account, simply login and you will be able to view and track your orders from the account page. If you do not have an account, look for our email advising you that your item has been shipped, and there will be a tracking number included. This email is usually sent within two working days of your purchase.
What countries do you ship to?
This is the Singapore store, and as such only delivers to customers who live in Singapore. If you live in another country, please use the country button at the top right of this page to change it.
If we do not currently ship to your country, please get in touch with us and let us know your interest via firstname.lastname@example.org and we will do our best to extend our store coverage.
What is the return policy?
All our products are manufactured in Germany to the highest quality standards, before being exported worldwide. If you receive a damaged or defective product, you may request to return it for a full refund or exchange within seven working days. For hygiene and safety reasons, we reserve the right to refuse refunds/exchanges if the product has been opened and/or used. Once the item has been returned to us, you can typically expect a refund via the original method of payment within five working days.
I accidentally entered the wrong shipping details, can I change it?
Please get in touch with us immediately. If we have not yet shipped the item, we will be able to change it for you.
I need more help!
Please feel free to get in touch with us via the Contact Us page.